Our Key Services

With AcutWeb’s expertise in implementing ZOHO DESK, tailored according to your custom requirements, you will be able to get an efficient system that empowers your team members to delight each and every customer. Stay on top of every aspect of your customer service effort with ZOHO DESK.

Business process analysis

Our Zoho-certified consultant will conduct a discovery mapping session with you to understand your business and challenges and will develop a blueprint illustrating how your customer service process will be implemented through ZOHO DESK.

ZOHO Desk Customization

Our Certified ZOHO Developers have the expertise to understand and customize your business needs. They work closely with you and customize Zoho Desk, making it work swiftly and efficiently according to your requirements.

ZOHO Desk Automation

Better the automation of helpdesk, better the chances of success across the board in delivering a nice customer experience. We will understand your system process and automate each and every repetitive task to save time as well as effort.

Data Migration

Data Migration is a real pain area if not handled properly but with our experts in desk data migration, get it done from any existing platform to the Zoho desk within the budget, while maintaining data integrity and minimum disruption to the ongoing business process.

Third-Party Integration

Our team knows in and out of Zoho API, Pre- defined ntegrations with Zoho services, Workflow, Webhooks, Connections, SDKs, and Web Apps so we can efficiently integrate Zoho Desk with other software your business operates that will help to increase business capability as well as productivity.

Custom reports and dashboard

Raw data is useless and spreadsheets are a cumbersome old-school thing. Customized Dashboards and effortless instant Report Generation is need of hour, to get access to systemized data and make the most out of it. Our team provides you with this feature that in turn helps you to monitor your team’s performance.

Take your Customer Care Service to next level

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Highlights of ZOHO DESK

Zoho Desk is the industry s first context-aware help desk software. Get the benefits of this centralized helpdesk system with numerous other capabilities. Apart from having a user-friendly interface, it is pocket friendly too.
Improve agent productivity and delight and retain your customers

Omnichannel

Get in touch with customers through multiple channels such as email, phone, live chat, website, etc., organize them in a single interface and get agents to stay organized and internally collaborated to respond to customers in an intelligent manner. Zoho desk can be customized according to each brand & each department of your company.

Artificial intelligence

Get in touch with customers through multiple channels such as email, phone, live chat, website, etc., organize them in a single interface and get agents to stay organized and internally collaborated to respond to customers in an intelligent manner. Zoho desk can be customized according to each brand & each department of your company.

Knowledge Base

Get in touch with customers through multiple channels such as email, phone, live chat, website, etc., organize them in a single interface and get agents to stay organized and internally collaborated to respond to customers in an intelligent manner. Zoho desk can be customized according to each brand & each department of your company.

Team productivity

Get in touch with customers through multiple channels such as email, phone, live chat, website, etc., organize them in a single interface and get agents to stay organized and internally collaborated to respond to customers in an intelligent manner. Zoho desk can be customized according to each brand & each department of your company.

Extensibility

Get in touch with customers through multiple channels such as email, phone, live chat, website, etc., organize them in a single interface and get agents to stay organized and internally collaborated to respond to customers in an intelligent manner. Zoho desk can be customized according to each brand & each department of your company.

Security

Get in touch with customers through multiple channels such as email, phone, live chat, website, etc., organize them in a single interface and get agents to stay organized and internally collaborated to respond to customers in an intelligent manner. Zoho desk can be customized according to each brand & each department of your company.